Current Issue

This study investigates the influence of cultural intelligence on front office service delivery in five-star hotels in India, within the context of an increasingly diverse and globalised luxury hospitality sector. As front office personnel are the first point of contact for international guests, their ability to engage effectively in cross-cultural interactions is essential for delivering exceptional service. Cultural intelligence is identified as a critical factor that enhances guest satisfaction, improves employee motivation and job performance, and contributes to operational efficiency. The research is analysis by specific objectives: to analyse the relationship between cultural intelligence & guest satisfaction; to identify key challenges faced by front office staff in managing culturally diverse guest expectations; to assess the effectiveness of cultural intelligence training in hotel operations; to evaluate its impact on employee engagement and service performance; and to propose strategic interventions for enhancing cultural intelligence in five-star hotel settings. Using a comprehensive review of secondary literature, the study finds that culturally intelligent employees demonstrate greater adaptability, stronger conflict resolution capabilities, and more personalised guest engagement. Despite its benefits, cultural intelligence training in Indian hospitality is hindered by cost, reluctance, and turnover. In response, the study recommends integrating cultural intelligence into recruitment, training, & professional development processes. It also advocates for the use of experiential learning techniques & cross-cultural mentorship programs. These findings contribute to both academic inquiry and industry application, reinforcing the importance of cultural intelligence as a strategic tool for achieving sustained excellence in service delivery & enhancing competitive positioning in the hospitality sector. Keywords: Cultural Intelligence, Guest Satisfaction, Hospitality Workforce, Service Excellence, Cross-Cultural Management, Five-Star Hotel Operations, Employee Contribution

The purpose of the present study is to know the business journey of a women entrepreneur. The study falls under qualitative research, wherein, a case study of women entrepreneur is undertaken. The authors also look forward to the case to be taken as a discussion material in management schools, which would help in shaping the future managers. Though she faced many challenges in her business, her positive mind motivated her to translate her business idea ie flower decoration into a profession. She feels that there are no problems in life or in business. They are all challenges, which need to be addressed. Mrs. Neelima had a strong belief that “setting high standards and practicing them, remaining focused and always willing to learn leads to sustainable success. Keywords: Women Entrepreneurship, Informal Sector, Challenges, Business Growth.

Economic development heavily depends on the banking sector because it collects savings while offering credit services and facilitating financial operations. Financial inclusion is necessary to achieve inclusive economic growth by the upliftment of vulnerable sections of society such as weaker groups, low income groups. The banks play catalytic role in economic development by facilitating financial activities, mobilizing savings, investment, offering credit and promotion of financial inclusion. In Himachal Pradesh where majority of population belongs to rural area, Regional Rural Banks (RRBs) play transformative role in rural development and financial inclusion. The research examines how financial inclusion measures contributes to better bank operational outcomes. RBI policy framework and initiatives, NABARD efforts, Government launched programs and schemes such as PMJDY, PMMY, PMJJBY, financial literacy programs, Business Correspondents, Kisan Credit Card, Self Help Groups etc. are widely implemented financial inclusion measures. Financial institutions gain advantages through increased customer numbers and improved credit recovery rates while experiencing higher savings mobilization. The research serves a critical purpose in assessing the impact of financial inclusion initiatives on banking performance. This research maintains high importance for financial institutions together with policymakers who seek to improve the delivery and operational performance of rural financial services. Keywords: Financial Inclusion, Regional Rural Banks, Financial Institutions, Banks Operational performance, Financial services

The irony of contemporary times was aptly described by Martin Luther King Jr. who famously said in 1963, “Our scientific power has outrun our spiritual power. We have guided missiles and misguided men.” Hence, developing responsible world citizens who are active promoters of peaceful and secure societies is going to be vital for the 21st century. This is possible only when moral and spiritual values are incorporated in the education system. Human values-based education can play a vital role in enabling students to embrace and practice constitutional, ethical, and moral values in life. This paper attempts to understand the need for incorporation of such values in the education system. The benefits accrued to the students and the country as a whole by inculcating moral and spiritual values in the students Keywords: Moral and spiritual values, education system, holistic development of students